Terms of service

Welcome to our Natural Pet Cosmetics Store! We are delighted to offer you a range of high-quality, natural, and safe cosmetic products for your beloved pets. Before you proceed with your purchase, please carefully review and agree to the following Terms of Service:

  1. Acceptance of Terms: By accessing and using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

  2. Product Information: We strive to provide accurate and up-to-date information regarding our products. However, the content on our website is for informational purposes only and may not be entirely error-free. It is essential to refer to the product labels and packaging for precise information.

  3. Natural and Safe Ingredients: Our pet cosmetics are formulated with natural and safe ingredients. While we make every effort to ensure the safety and effectiveness of our products, we recommend testing a small amount on your pet before extensive use. If your pet experiences any adverse reactions, discontinue use immediately and consult your veterinarian.

  4. Use of Products: Our products are intended for external use only on pets and should not be ingested. If accidental ingestion occurs, seek medical attention immediately.

  5. Orders and Payment: Placing an order on our website constitutes an offer to purchase our products. We reserve the right to accept or decline any order. All payments are processed through secure payment gateways. By providing your payment information, you represent and warrant that you are authorized to use the payment method and that the information is accurate and complete.

  6. Shipping and Delivery: We strive to ship orders promptly after payment confirmation. Delivery times may vary depending on your location and the shipping method selected. We are not responsible for any delays or issues caused by third-party shipping carriers.

  7. Returns and Refunds: If you receive damaged or defective products, please contact us within 7 days of receipt to arrange for a return or exchange. We do not accept returns for used products due to safety and hygiene reasons. Refunds are processed within a reasonable time frame after the return is received and inspected.

  8. Privacy Policy: We respect your privacy and handle your personal information according to our Privacy Policy. By using our website, you consent to the collection and use of your data as described in the Privacy Policy.

  9. Intellectual Property: All content on our website, including images, logos, and text, is the property of our store and protected by applicable intellectual property laws. You are not permitted to use, reproduce, or distribute any content without our prior written consent.

  10. Limitation of Liability: In no event shall our store or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products or website.

  11. Changes to the Terms of Service: We reserve the right to modify or update these Terms of Service at any time without prior notice. Please review these terms periodically to stay informed of any changes.

  12. Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of laws principles.

  13. By proceeding with a purchase, you agree to comply with these Terms of Service. Thank you for choosing our Natural Pet Cosmetics Store. If you have any questions or concerns, please feel free to contact our customer support team. Happy shopping!